Contact VegasNow support without the runaround
Live chat sits in the corner of every page of our lobby, email covers anything that needs a paper trail, and this page tells you which one will get your answer faster.
Pick the channel that suits the question
Both routes reach the same Australian support desk, so nothing is lost between them.
Live chat
Quickest for anything happening right now: a bonus that has not landed, a pokie that froze part way through a feature, a deposit sitting in limbo. The window keeps your transcript, so you can scroll back later or paste it into an email.
The right pick for documents, closure requests, privacy requests and anything you want recorded. Write from the address your account was opened with, using the support mailbox shown in the Help panel once you are logged in, and send files as PDF or JPG.
In the lobby itself
Bonus balances, wagering progress, pending withdrawals and your round history all sit in your account pages. A surprising number of questions answer themselves in the account area before anyone needs to type a message.
Five minutes of gathering saves two days of back and forth
Nothing slows an answer down like a second round of questions from us. Collect the details below before you start and most queries close on the first reply rather than the third.
- The email address the account was opened with. We reply to that address and no other, which is a safeguard rather than an inconvenience.
- Your username, spelled exactly as it appears on your account page.
- The amount in AUD and the reference printed beside the transaction in your history.
- The game title, plus roughly what time the round ran. Our round logs are searchable down to the minute, so an approximate time is enough.
- A screenshot or short screen recording if a page behaved oddly. Capture the whole window rather than a cropped corner.
- Which offer you are asking about, and the code if one was used. The later deposit bonuses run on
VEGAS2,VEGAS3andVEGAS4, while the first deposit needs no code at all.
Please never send a full card number, the three digits on the back of a card, or your password. Our desk has no use for any of them, and anyone who asks you for them is not part of this casino.
How long an answer usually takes
| What you asked for | What we aim for | Worth knowing |
|---|---|---|
| Live chat | Minutes in most sessions | Queues lengthen on Friday and Saturday evenings across the eastern states |
| Email reply | Same day in the great majority of cases | Longer when a round history has to be pulled from a game studio |
| Verification documents | Checked within one business day | Cropped edges and glare are the usual reason for a second request |
| Withdrawal processing | 0 to 3 business days | Paid back to the method you deposited with, once checks are complete |
| Bonus query | Answered once we have read the round log | Remember the A$8 per spin ceiling that applies while a bonus is live |
A good share of what reaches us is already written down
Our desk is happy to talk you through anything, but some answers are quicker to read than to ask for. Payout timing, the order of the four deposit offers and the exact conditions attached to bonus money all have pages of their own.
The withdrawal page sets out which methods pay back where and what finishes a cash out. The welcome bonus page lays the four deposits side by side with their codes and spin counts. The promo code page covers where a code goes and what happens if it is skipped. Anything contractual lives on terms and conditions.
If you have read the relevant page and the answer still does not fit your situation, say so in your first message. Telling us what you have already checked moves the conversation forward a step.
Read the withdrawal pageWhen the question involves money
Payment questions are the ones where detail pays off most. Deposits start at A$20, which is also the smallest amount that switches on the first deposit match. Withdrawals go back to the method that funded the account, and our stated speed is 0 to 3 business days once identity checks are finished. If a cash out has been sitting longer than that, send the reference and the amount and we will trace it.
Where bonus money is involved, two numbers decide most outcomes: wagering runs at 40x the bonus, and the most that can leave the account from bonus funds is A$5,000. Each deposit bonus stays live for 7 days from the moment it is activated. If you are not sure how much turnover is left, ask us for the figure rather than estimating, because the counter in your account is the version that settles any argument.
One habit worth building: open a chat before you place a large stake, not after. Checking whether a bonus is still attached to your balance takes thirty seconds and avoids the most common dispute we see.
If the fun has gone out of it
Support is also the place to raise this, and nobody on our desk will try to talk you out of it.
- Ask us for a deposit cap, a loss limit or a session reminder and it is applied to your account on the spot.
- Ask for a time out and the account is locked for play for as long as you nominated, with the balance left untouched.
- Ask for self-exclusion and the account closes for the period you choose. We will not reopen it early, whatever reason is offered later.
- Ask to come off promotional email and the marketing stops, even if the account itself stays open.
- Our full set of controls, and how each one behaves, is written up on responsible gaming.
Questions the desk fields most often
Is live chat staffed overnight in Australia?
Yes, chat runs right through the night and on public holidays. Traffic is lightest from roughly 6am to midday eastern time, so that is the stretch where you will normally be connected without a wait.
Can somebody phone me instead?
We do not operate an inbound phone line. Support runs in writing so that both sides keep a record, which matters when a transaction, a round log or a wagering balance is being checked.
Why does my email have to come from the account address?
Because it is the one detail a stranger cannot easily fake. Writing from a different address means we cannot confirm the account is yours, and we would rather turn an email away than discuss a balance with the wrong person.
How do I close my account for good?
Email the desk, say plainly that you want the account closed and name a period if you want one. Closure requests are not negotiated and no retention offer is sent back. If the reason is gambling related, pair it with BetStop so the block reaches other licensed sites as well.
Who regulates VegasNow if I want to escalate?
The casino is operated by Just Entertainment B.V. of Scharlooweg 39, Willemstad, Curaçao, and licensed by the Curaçao Gaming Control Board under reference OGL/2024/164/0246. Give us the chance to settle it first, then take the reference and your ticket number onwards if you are still unhappy.
Is support available in languages other than English?
Our Australian desk works in English. Translation tools are fine to use on your side, although plain short sentences tend to survive them better than long ones.