Keep play inside your own limits
Pokies are entertainment with a price attached, the same as a concert ticket. These are the controls we hand you so the price stays one you picked in advance.
Decide once, while your head is clear
The useful thing about a limit is that it is set by the calm version of you and enforced on the version mid session. You do not have to be disciplined at 1am if the account already knows what you decided on a Tuesday afternoon.
Every control described here is applied by us the moment you ask for it, either in the responsible gaming panel of your account or through support. We do not ask why. Tightening a limit takes effect straight away. Loosening one waits out a cooling period first, because that is the decision nobody should be able to make in the middle of a losing run.
VegasNow is open to players aged 18 and over only, and no bonus, cashback or VIP benefit on this site is designed to be reached by stretching a budget. If the only way to the next tier runs through money you need for something else, the tier is not worth having.
The controls sitting in your account
Deposit cap
A ceiling on what can enter the account per day, week or month. Pick a figure you would be relaxed about losing entirely, because that is the honest test. Attempts to deposit past the cap are simply declined.
Loss limit
Measures how far down you are across a chosen window rather than how much you have put in. This is the one to use if you recycle winnings, since a deposit figure stops describing your position fairly quickly.
Session reminder
A clock that breaks into play at an interval you choose and shows time elapsed plus the net figure for the session. No encouragement, no framing, just the two numbers people lose track of first.
Time out
A short cooling off break, from a single day up to several weeks. Play is locked, the balance stays exactly where it is, and promotional email pauses with it. The account reopens on its own when the period ends.
Time out, self-exclusion and BetStop
A time out is a pause. Self-exclusion is a door that closes behind you, and it is meant to be harder to undo. Ask for one and the account is shut for the term you name, access is revoked, marketing stops permanently and we will not reopen it early no matter how the request is phrased later. Any withdrawable balance is paid out to you before the account closes.
Because self-exclusion with us only covers us, pair it with BetStop if gambling has become a problem rather than an annoyance. BetStop is Australia's national register: one registration blocks your access to every licensed online gambling and wagering operator in the country, and it cannot be lifted on impulse. You can find it at betstop.gov.au, and signing up needs nothing from this casino.
If someone else is managing money on your behalf, or you share an account with a partner, the honest move is to stop. One account per person is a rule here for a reason, and it also means the limits you set are actually yours.
Signs worth taking seriously
None of these on its own means much. Two or three together is usually the account telling you something.
- You have started playing to get back to level rather than because the game is fun.
- Deposits are coming out of money that was already earmarked for rent, bills or the weekly shop.
- How long you played, or how much went in, is something you now keep from the people you live with.
- Sleep, work or study has slipped, and the lobby is the reason it slipped.
- You have promised yourself you would stop after the next decent win more than once.
- Opening the site feels less like entertainment and more like something you have to do.
- Borrowing, selling or a credit card has funded a session.
Where to get help in Australia
| Service | What it offers | How to reach it |
|---|---|---|
| Gambling Help Online | Free counselling by phone and web chat, every hour of every day, anywhere in the country | 1800 858 858 |
| BetStop | The national register that blocks licensed online gambling across Australia for a term you choose | betstop.gov.au |
| Lifeline | Crisis support if things have reached that point | 13 11 14 |
| Your VegasNow account | Deposit caps, loss limits, session reminders, time out and self-exclusion | The responsible gaming panel, or ask our desk |
Questions we are asked about limits
How fast does a new limit apply?
A tighter limit is live immediately. A looser one is held for a cooling period before it takes effect, so a limit raised during a session will not help that session.
Does a time out cost me my balance?
No. The balance is untouched and waiting when the account reopens. Note that an active bonus still expires on its own 7 day clock, so a long break may outlast it.
Can I set a limit without telling support why?
Yes. No explanation is needed, and we will not ask for one or offer you anything to change your mind.
Will self-exclusion stop the marketing email?
Yes, permanently. If you only want the email to stop, ask for that on its own and the account can stay open.