Your VegasNow login, and how to keep it yours

Your account lives on our servers, not on the machine in front of you, so the lobby you left on a laptop is the lobby that opens on a phone twenty minutes later. Balance, bonus progress, remaining free spin batches, verification status and every limit you have set travel with the account. Nothing has to be transferred and nothing is tied to one browser.

Use the Log in button in the header, enter the email you registered with and your password, and you land back where you were. If you have switched email providers since you joined, update the address on file before you lose access to the old inbox, because password resets and payout confirmations both go there. Support can help with that through our contact page once your identity checks out.

There is one account per person, and it has to be in your own name. That rule is not bureaucratic fussiness: payouts are returned to the method you deposited with, and the name on that method has to match the name on the account or the payment will fail on the banking side rather than ours. Sharing a login with a partner or a housemate is the fastest way to turn a straightforward cashout into a held one.

Almost every failed login comes down to one of five things, and they take less time to rule out in order than to guess at. Work down the list before you message anyone.

• Check the obvious first. Caps lock, a stray space pasted on the end of the password, and an email typed with a different domain than the one you registered account for most refusals.
• Use the reset link, not another guess. Repeated wrong attempts can trigger a temporary lock. The reset email arrives within a few minutes, so check spam and promotions folders before you ask for a second one.
• Clear the site data for VegasNow. A stale session cookie will happily hold a page in a half signed in state. Clearing it for our address alone, then reloading, fixes more of these than anything else on this list.
• Try a second browser or a private window. If the login works in one and not the other, an extension or a cached script is the culprit rather than your credentials. Ad blockers and script blockers are the frequent offenders.
• Turn off a VPN. Routing through another country can trip a security check, since the sign in is suddenly coming from somewhere your account has never been. Connect normally and try once more.

If all five come up clean, the account itself may be paused: a cooling off period you set earlier, a verification request waiting on a document, or a security hold we placed after unusual activity. Live chat can see which of those applies within a minute or two, and our support channels are open around the clock. Have your registered email ready, and expect to confirm a detail or two before anything is changed on the account.